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How to upload supporting files
To help us assess the damage efficiently, you may be asked to upload photos with your claim. For tips on capturing the right images, click here.
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Claim FAQs
Can I choose which part to my car repair?
The agreement is a contract between you and the CHO (Credit Hire Organisation)
How long does it take to process a claim?
Yes! when we arrange the replacement vehicle for you, you will be able to choose the delivery and collection addresses that are convenient to you.
Can I choose my own repair garage?
That’s not a problem. Call us on 0333 3449 333 and one of our dedicated claims specialists will run through the details with you over the phone. If we believe you may have been at fault, we can either handle the claim for you or transfer you directly through to your insurance company so they can assist you further.
What if the incident involves another driver?
That’s not a problem. Call us on 0333 3449 333 and one of our dedicated claims specialists will run through the details with you over the phone. If we believe you may have been at fault, we can either handle the claim for you or transfer you directly through to your insurance company so they can assist you further.